FAQ

What is your cancellation/refund policy?

Class cancellations and full refunds area available until one week prior to the begining of class OR within 24 hours of purchase.

I have more than one child attending the class; can they share a device?

Yes. Learners can attend together on one device. Once they are in the classroom, they can easily be renamed so both are present during the zoom meeting. Just keep in mind that while they can share a device, each learner needs to be enrolled in the class. Also, if the class does group work, keep in mind if learners are sharing a device this will mean they will always be in the same group.

For recurring classes, will my child have outside of class work?

This is dependent on the class. Not only do we embrace that each learner learns in their own way, but also we believe each educator has their own unique way of being effective. Some of our educators will assign homework, some will not. Please be sure to read class descriptions carefully to ensure the class meets and supports your families educational needs. If a class offers optional homework or grades you can communicate your preference to the teacher. Please do not request educators alter their classes.

Can I email the teacher for a specific class before registering?

Yes, please feel free to email teachers at any time if you have questions about a class.

What does a typical class include?

At NLA, there really isn’t such a thing as typical class. Each class is unique, just like our learners! We offer a wide variety of classes that support different interests, abilities, and learning styles because learning looks different for each of us!

Are classes recorded?

NLA records all of its classes for quality and safety of all in attendance. When families register to our platform, we notify families of our recording policies in the family usage agreement, which is signed by the parent/guardian of the enrolled learner(s). When you have an account with us, you can view the agreement by logging into your account and scroll down to signed documents. Classes are randomly audited by the safety team to ensure quality and for training purposes. Class recordings are never used for any other purpose, and they are never shared.

What is expected of learners?

Our hope is that learners become curious of the world around them and that they gain confidence in their abilities. 

Besides asking learners to actively participate to the best of their own abilities, we have the following Learner Code of Conduct policy in place to support our learners in their educational journeyL

Learners have the responsibility to be respectful, kind, and safe.

Each learner has the responsibility to others to demonstrate respectful behaviours and attitudes, including but not limited to, actively listening and being accepting and respectful of differences.

Teasing, harassment, bullying or other disrespectful behaviours will not be accepted.

Should a learner engage in such behaviours, please expect educators to take the following actions:

  1. First, educators will work to redirect learners to class activities.
  2. Should disruptive behaviour continue, educators will warn the learner they may need to be removed from the class, if the behaviour continues.
  3. Learners will be removed from the class if they continue engaging in behaviours contrary to our code of conduct expectations.
What equipment will my child need?

Classes can be completed on a tablet or Chromebook. However, for best experience we strongly recommend a laptop or desktop computer. They will also need a web camera, microphone, and access to highspeed internet. Learners will also benefit from a quiet location in your home to attend class, and an optional headset to help eliminate sound entering your home from class. This is particularly helpful if you have multiple people in the home attending online meetings at on time.  NOTE: Headsets do not eliminate background noise from your home from entering the classroom. For this, you would need a sound cancelling microphone or software we recommend Krisp.

Will my child need any manipulatives or print outs?

This is class dependant. Educators will include information about requirements for printouts or manipulatives in the class description. As well as in the “supplies” area of the class listing. Keep in mind that the classroom space is the primary space for educators to communicate with  your family so we invite you to take a few minutes to become familiar with it once you enrol your learner.

Where do I sign in for a class?

Follow these steps to sign up your learner(s) for a class:

1. Browse classes based on your learner’s age. You can find classes on the top menu or by going to the classes homepage

2. Once you find a class you would like your learner to take, see the available schedule on the specific class homepage. 

3. Select the date/time that works for you, and click enroll.

4. From there follow the prompts to complete registration.

Do I need to support my child during class?

Ultimately, you know your leaner best. If you have a young learner, a learner who needs additional support, or a leaner who is new to technolog, we encourage you to be nearby to support as needed, especially at first. Our educators are skilled at classroom management and will help learners with the basics of Zoom, but having an adult nearby can be helpful. Please keep in mind, it is NLA policy only children attend the class. This means only enrolled children appearing on camera and engaging with the teacher.

What will my child receive at completion? (certificate, grade, report..)

This will depend on the class. Please check the class description for information on feedback, grades, and certificates of completion.

Can I use PO funds/third-party funding from my child's school?

If your family is enrolled with Heritage, Selfdesign, or EBUS, we can directly bill them for classes you want to enrol in. Simply fill out the third-party funds form and we will be in touch with you. If your family is enroled with another school/organization, please send us an email and we can help by begining the process with them to ensure we can direct bill for classes you want to enrol your learner in. 

Does my learner need to appear on camera?

Learners  have the freedom to not appear on camera. We respect individual and family’s preference and choice. However, please note we do require a visual check-in prior to the beginning of class. This is both for safety, and to confirm attendance. Once the visual check-in is complete, learners are welcome to turn camera’s off.

If at all possible, we suggest instead leaving the camera on and angling it to the ceiling or wall because blacked out screens can be intimidating for learners, especially young learners, and we want to encourage all our learners to participate to the fullest of their ability.